We want to make sure that our users have a rewarding experience while they are discovering information, assessing, and purchasing our training courses, whether it may be for online or classroom training courses.
MySkills Online, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.)
- In case MySkills Online cancels an event, 100% refund will be paid to the delegate.
- If a cancellation is done by a delegate 7 days or more, prior to the event, 10% of total paid fee will be deducted and the remaining amount will be refunded back to the delegate.
- If a cancellation is done by a delegate 7 days or less, prior to the event, no refunds will be made.
- If the cancellation is done by the delegate within 48 hours of subscribing, 5% will be deducted as administration fee.
- If the cancellation is done by the delegate after 48 hours of subscribing no refund will be made.
Note:All refunds will be processed within 30 days of receipt of the refund request.